Ericsson opens regional service centres in Nigeria, DRC

Ericsson has announced the establishment of two new service delivery facilities in Nigeria and the Democratic Republic of Congo, aiming to deliver enhanced support to their customers.

The facilities will support Ericsson’s leadership position in managed services, and enhance the delivery of their services portfolio across sub-Saharan Africa.

Commenting on the development, the Head, Ericsson’s Regional Services, Mr. Lars Johannisson, said the location of the facilities was based on current business needs.

“It is important to have facilities that can serve multilingual customers across the region. While the immediate focus is on managed services, we will be increasing our resources and competence across our entire portfolio so as to be fully prepared for our customers’ needs,” he added.

During the initial period, Ericsson experts from around the world will work closely with a core of local professionals to establish the centres, according to him. Following this, there will be a transition of responsibility to the region through structured competence transfer in conjunction with targeted local graduate recruitment.

The Head, Ericsson sub-Saharan Africa, Mr. Fredrik Jejdling, said, “The facilities will allow us to work even closer with our customers, and support them in delivering a superior end-user experience. As the industry leader in managed services, we have proven capabilities in managing and operating many operator networks worldwide and have recently signed major deals with key African operators including Atlantique Telecom and Airtel.”

New service delivery facilities, according to Ericsson, will better support partners in delivering superior network performance.

They are also expected to strengthen existing competence and delivery capabilities through structured training, competence transfer and graduate recruitment.